IV Hydration Policy

Safe. Personalized. Clinically Guided.

IV Hydration Service Policy (Indigo Healing Solutions)

Last updated: September 2026

Our Commitment

At Indigo Healing Solutions, Inc., we believe wellness should be personalized, convenient, and delivered with professionalism, compassion, and exceptional care.

Our luxury mobile concierge IV hydration services bring the experience directly to your home, office, hotel, or other approved location.

This policy outlines our standards regarding medical eligibility, appointment scheduling, payments, cancellations, travel fees, client responsibilities, and safety.

By scheduling an appointment, clients acknowledge and agree to the applicable terms outlined below.

1. Eligibility & Medical Screening

Clients must complete all required health history, medical screening, evaluation, and consent documentation before receiving IV therapy.
Services are generally available to adults age 18 and older. Services for minors, when offered and legally permitted, require appropriate parental or legal guardian consent and additional clinical authorization.
All IV hydration services are subject to an individualized medical evaluation and treatment authorization by an appropriately licensed medical provider.
Requested IV formulations, vitamins, nutrients, medications, dosages, and add-ons may be modified or declined based on medical findings and clinical appropriateness.
Certain health conditions, medications, allergies, pregnancy, breastfeeding, abnormal vital signs, recent illness, surgery, hospitalization, or other concerns may require additional evaluation or make IV therapy inappropriate.
Clients must provide accurate and complete information regarding their medical history, medications, supplements, allergies, and relevant health conditions.
Scheduling an appointment does not guarantee medical eligibility or treatment approval.

2. Medical Oversight & Professional Standards

Indigo Healing Solutions provides IV hydration services through appropriately licensed nursing professionals working in collaboration with authorized medical providers.
Medical consultations, individualized treatment evaluations, and treatment authorization are facilitated through our clinical services partners.
All treatments are administered according to applicable laws, authorized medical orders, established clinical protocols, and professional standards.
IV hydration services are intended to support hydration and general wellness and are not a substitute for primary care, emergency medical services, or treatment of serious medical conditions.
Indigo Healing Solutions does not guarantee that IV therapy will prevent, diagnose, treat, or cure any disease or medical condition.
Clients experiencing a medical emergency should call 911 or seek immediate emergency medical attention.

3. Informed Consent

Clients must review and sign all required informed consent documents before receiving treatment.
Potential risks of IV therapy include discomfort, bruising, bleeding, infiltration, extravasation, phlebitis, infection, nerve irritation or injury, dizziness, fainting, allergic reactions, fluid or electrolyte imbalance, and other unforeseen complications.
Individual responses and potential benefits vary. Specific results are not guaranteed.
Clients have the right to refuse or withdraw consent at any time.
Applicable charges for services already provided or expenses properly incurred may still apply, subject to applicable law and agreed payment terms.

4. Clinical Safety & Treatment Decisions

Appropriate vital signs, health assessments, and other clinical evaluations will be performed as required.
The treating clinician may delay, modify, pause, discontinue, or decline treatment whenever medically necessary.
Medical authorization does not eliminate the requirement for an appropriate nursing assessment before and during treatment.
Clients must follow reasonable pre-treatment instructions and disclose any changes in their health status.
Treatment may be postponed or declined when concerning symptoms, abnormal findings, or other clinical concerns are identified.
Clients may be referred for additional medical evaluation when appropriate.

5. Treatment Selection, Add-Ons & Customization

Available IV hydration treatments and optional add-ons are subject to medical approval, product availability, and established clinical protocols.
Final ingredient selection, dosage, route, and administration must comply with the authorized treatment order.
Requesting or booking a particular IV formulation does not guarantee clinical eligibility.
Any additional approved services or changes in treatment pricing will be disclosed before administration.

6. Mobile Concierge Service & Client Responsibilities

Indigo Healing Solutions provides mobile concierge services at approved residences, offices, hotels, corporate locations, private events, and other suitable locations within our designated service area.

To ensure a safe and comfortable experience, clients are responsible for providing:

A clean, safe, adequately lit, and accessible treatment environment.
Appropriate seating and sufficient space for equipment and IV administration.
Access to suitable hand hygiene facilities or accommodations.
Accurate address, parking, building, gate, security, and entry information.
An environment free from threatening, disruptive, or hazardous conditions.
Appropriate supervision of children and other individuals who may interrupt treatment.

All household pets must be securely confined away from the treatment area before the clinician arrives and remain secured throughout the appointment.

Service animals will be accommodated in accordance with applicable disability-access laws. All animals must remain appropriately controlled, and safe treatment conditions must be maintained.

7. Right to Refuse or Discontinue Service for Safety Reasons

Indigo Healing Solutions reserves the right to refuse, cancel, postpone, or discontinue any appointment when the assigned clinician reasonably determines that the environment or circumstances present a safety, health, or security concern.

These circumstances may include, but are not limited to:

Unsecured, aggressive, or uncontrolled animals.
Unsanitary environments or unsafe treatment areas.
Threatening, aggressive, abusive, harassing, or inappropriate behavior.
Weapons or other circumstances creating a reasonable safety concern.
Suspected violence, criminal activity, or threatening conduct.
Unsafe or obstructed access to the treatment location.
Intoxication or behavior that compromises safe treatment or informed consent.
Inadequate lighting, space, or environmental conditions necessary to provide safe care.
Any other condition that reasonably places the clinician, client, or others at risk.

Our clinicians are never required to enter or remain in an environment they reasonably believe is unsafe.

If an appointment cannot proceed because of client-controlled safety or access concerns, applicable cancellation, no-show, or incurred travel charges may apply when properly disclosed and authorized.

If Indigo Healing Solutions cancels an appointment for reasons unrelated to the client's conduct or circumstances within the client's control, no cancellation penalty will be assessed.

8. Travel & Mobile Concierge Fees

The first 15 miles of travel from Indigo Healing Solutions' designated service origin in Conyers, Georgia, are included in the standard appointment price.
Travel beyond the complimentary radius is charged at $1.50 per additional mile, according to the mileage calculation displayed during booking.
Applicable travel fees will be disclosed before the client authorizes the appointment.
Additional charges may apply for approved parking, tolls, extraordinary access requirements, private events, after-hours services, or other special accommodations when disclosed and accepted in advance.
The total appointment price may include the selected IV hydration service and applicable travel or concierge fees.
Travel charges for completed appointments are included in the final payment.
Travel charges associated with canceled or medically declined appointments will be handled according to the applicable cancellation, safety, and refund provisions of this policy.

9. Appointment Scheduling & Payment Pre-Authorization

All IV hydration appointments are scheduled through Indigo Healing Solutions' secure, branded online booking platform.

Clients may select their desired service and available appointment time.
A valid, accepted electronic payment method is required to reserve an appointment.
At booking, the client's payment card is pre-authorized for the full scheduled appointment amount, including applicable travel fees.
A pre-authorization is not a deposit or completed payment.
No treatment payment is collected at the time of booking under the standard appointment process.
A temporary authorization hold may appear on the client's account, depending on the financial institution and payment processor.
Booking and payment pre-authorization do not guarantee medical eligibility or treatment approval.
Once the scheduled service has been completed and marked accordingly, the authorized payment is processed.
Clients must maintain a valid payment method and sufficient available funds for their scheduled appointment.

10. Cancellation & Rescheduling Policy

Cancellation & Rescheduling Policy

Appointments canceled or rescheduled more than 24 hours before the scheduled start time are not subject to the standard late-cancellation penalty.

Appointments canceled within 24 hours of the scheduled start time, including cancellations made exactly 24 hours before the appointment, are subject to a cancellation charge equal to 50% of the total scheduled appointment amount, including applicable travel fees.

This charge is separate from a completed-treatment charge. Clients will not be charged the full treatment amount in addition to the late-cancellation charge for an appointment canceled before treatment begins.

Any applicable cancellation charge will be handled according to the terms accepted during booking and applicable law.

Indigo Healing Solutions may consider exceptions for documented emergencies or extraordinary circumstances at its discretion.

11. Late Arrivals, Inaccessibility & No-Shows

Clients must be available and prepared for treatment during their scheduled appointment time or designated arrival window.
Clients are responsible for ensuring safe and reasonable access to the treatment location.
Delays caused by inaccurate addresses, inaccessible buildings, unavailable clients, unsecured animals, or other client-related circumstances may require rescheduling or cancellation.
Clients who are unavailable or cannot be reached within the communicated arrival window may be classified as a no-show.
No-shows may result in a charge of up to 50% of the total scheduled appointment amount, where properly disclosed, authorized, and supported by our booking platform.
Clients with repeated late cancellations or no-shows may be subject to additional scheduling restrictions or declined future appointments.

12. Pricing, Payments & Cashless Policy

Indigo Healing Solutions is a cashless business.

All IV hydration appointments and payments are handled electronically through our secure booking and payment platform.
Accepted payment methods are those displayed during checkout.
Cash payments are not accepted.
The full scheduled appointment amount is pre-authorized at booking.
Payment for completed services is processed after the appointment is marked completed.
Applicable cancellation or no-show charges may be processed according to the terms accepted during booking.
Indigo Healing Solutions does not bill health insurance for these concierge services.
Prices, promotions, and service availability are subject to change.
Confirmed appointment pricing will be honored unless an authorized change is agreed upon before treatment.
Promotions and discounts cannot be combined unless expressly stated.

13. Refunds & Clinical Ineligibility

Payment pre-authorization does not guarantee that treatment will be administered.
If a client is determined to be medically ineligible before treatment begins, the client will not be charged for an IV infusion that was not provided.
Separately disclosed and legally permissible charges for completed consultations, incurred travel, or other services may apply according to the circumstances and agreed terms.
Medical denial or a clinical safety decision is not automatically considered a client-initiated late cancellation.
If treatment must be discontinued after it begins, applicable charges or refunds will be determined based on the services provided, applicable law, and the circumstances.
Completed services are generally non-refundable except where required by law or otherwise approved by Indigo Healing Solutions.
Billing errors, duplicate charges, and incorrect fees will be reviewed and corrected as appropriate.
Approved refunds will ordinarily be returned to the original payment method.

14. Packages, Memberships & Gift Experiences

Indigo Healing Solutions is not offering gift experiences, gift cards, or gift certificates at this time.

Packages and memberships are not included in our initial IV hydration booking program unless separately announced with applicable terms and conditions.

15. Privacy & Medical Records

Indigo Healing Solutions and its authorized clinical and technology service partners handle personal and health information in accordance with applicable privacy and security requirements.
Medical records, consent forms, and required clinical documentation are maintained through authorized systems.
Information may be shared with treating healthcare professionals, authorized service partners, or other parties as permitted or required by law.
Clients may request access to their medical records in accordance with applicable laws and procedures.
Any legally permissible record-copying fees will be disclosed when applicable.

16. Photography, Testimonials & Marketing

Indigo Healing Solutions will not use identifiable client photographs, videos, testimonials, or protected health information for marketing or promotional purposes without appropriate written authorization.

Clients may decline participation in promotional photography or testimonials without affecting their eligibility for clinical services.

17. Communication, Emergencies & Follow-Up

Clients should promptly contact Indigo Healing Solutions regarding non-emergency concerns following treatment.

Business Phone: 404-882-9855
Website: www.indigohealingsolutions.com

For medical emergencies, severe allergic reactions, chest pain, difficulty breathing, loss of consciousness, or other serious symptoms, call 911 or seek immediate emergency medical attention.

Indigo Healing Solutions is not an emergency medical service.

18. Policy Acknowledgment

By completing a booking through Indigo Healing Solutions' designated online booking platform, clients acknowledge that they have been provided access to this policy and agree to the applicable scheduling, payment authorization, cancellation, travel, and client-responsibility terms.

Clients acknowledge that:

A card pre-authorization is not a deposit or completed payment.
Completed services are charged after the appointment is marked completed.
Cancellations made within 24 hours of the scheduled appointment are subject to a 50% cancellation charge based on the total scheduled appointment amount, including applicable travel fees.
Treatment remains subject to individualized medical approval and clinical safety requirements.
Indigo Healing Solutions reserves the right to refuse, postpone, or discontinue services when reasonable safety concerns arise.
All services are subject to applicable laws, professional standards, and non-waivable patient and consumer rights.

INDIGO HEALING SOLUTIONS, INC.

Luxury Mobile Concierge Wellness. We Come to You.