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IV Hydration Policy

IV Hydration Service Policy (Indigo Healing Solutions)

Last updated: 10/20/2025

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Purpose. To provide safe, effective IV hydration and vitamin therapy under licensed clinical supervision while setting clear expectations for scheduling, payment, privacy, and care.

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1) Eligibility & Medical Screening

  • Who can receive services: Adults 18+. Minors (16–17) only with parent/legal guardian in person to consent and remain on-site.

  • Required screening: Online intake & medical history must be completed before your appointment. Staff may request additional information or a brief exam (vitals, review of systems).

  • Contraindications and services may be declined at providers discretion for (not a full list): Uncontrolled hypertension; severe kidney disease/failure; decompensated heart failure; active infection with fever; allergy to any component; pregnancy or breastfeeding without OB clearance; recent stroke/MI; abnormal electrolytes; G6PD deficiency for high-dose vitamin C; current intoxication.
    If any apply, we will not proceed and will refer you appropriately.

  • Medication/lab interactions: Some vitamins (e.g., biotin) can affect lab tests for 24–72 hrs. Tell your provider about recent or upcoming labs.

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2) Medical Oversight & Scope

  • Services are provided by licensed clinicians (RN/NP/MD/PA) operating under medical protocols and supervision.

  • IV hydration is a wellness service and is not a substitute for emergency or primary medical care. We do not diagnose or treat medical conditions.

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3) Informed Consent

  • Prior to your infusion, you’ll review and sign consent acknowledging potential risks (bruising, pain, infiltration/extravasation, infection, phlebitis, allergic reaction, electrolyte shifts, lightheadedness) and benefits (rapid rehydration, symptom relief).

  • You may refuse or withdraw consent at any time.

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4) Safety During Visit

  • We capture baseline vitals and monitor you throughout. We may pause or stop an infusion at any time for safety.

  • Please eat lightly and hydrate 1–2 hours before your visit, and arrive with a government-issued ID.

  • Bring a list of medications, vitamins, and known allergies.

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5) Add-Ons, Customization & Provider Discretion

  • Drips can be tailored with add-ons (e.g., B12, glutathione, taurine, anti-nausea) when clinically appropriate.

  • Final ingredient selection and dosing are at provider discretion based on your screening and vitals.

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6) Mobile/Off-Site Services

  • Travel fees will apply. A safe, clean space with access to hand hygiene, seating, and adequate lighting is required. Must also be free of pets.

  • If the environment is unsafe or unsuitable, staff may decline service; travel fee is non-refundable once on site.

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7) Scheduling, Late Arrivals, No-Shows

  • Booking: Appointments are required. Please arrive 10 minutes early.

  • Late arrivals: >10 minutes late may be shortened or rescheduled to avoid impacting others.

  • No-shows: Missed appointments forfeit the deposit and may require prepayment for future bookings.

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8) Cancellations & Rescheduling

  • 24-hour policy: Cancel or reschedule ≥24 hours before your appointment to keep your deposit as a credit.

  • <24 hours / same-day: Deposit is non-refundable. One courtesy reschedule may be granted for documented illness or emergency.

9) Deposits, Pricing & Payment

  • A non-refundable deposit (applied to your total) is due at booking.

  • We accept major cards. We do not bill insurance.

  • Prices and menus may change without notice; quotes are honored for 30 days. Sales/promotions cannot be combined unless stated.

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10) Packages, Memberships & Gift Cards 

  • Packages and memberships are non-transferable and non-refundable once first service is redeemed.

  • Unused visits may roll over 1 month (or per plan terms).

  • Gift cards are final sale and redeemable for services or products, not cash.

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11) Refunds & Results

  • Once an IV has started, no refunds are issued. If we must stop for safety, we may provide a prorated credit at our discretion.

  • Individual results vary and are influenced by hydration status, sleep, nutrition, and overall health.

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12) Post-Care

  • Keep the bandage on for 1–2 hours.

  • Expect mild local soreness or bruising; apply a cool compress if needed.

  • Hydrate well and avoid strenuous activity with the infused arm for several hours. Seek care for persistent pain, spreading redness, fever, shortness of breath, or chest pain.

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13) Privacy & Records

  • We protect your information in accordance with privacy laws and clinic policy. For sensitive PHI and e-sign consents, we use secure platforms.

  • Records may be shared with you upon request; fees may apply for printed copies.

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14) Photography & Marketing

  • We do not use your image or testimonials for marketing without your written permission.

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15) Contact & Emergencies

  • Clinic: 763 North Ave, Jonesboro, GA 30236

  • Urgent issues after a visit: Call our office.

  • Emergencies: Call 911 or go to the nearest emergency department.

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By scheduling an appointment, you acknowledge you’ve read and agree to this policy.

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