Privacy Policy

Last Updated: September 2026

​​Protecting your personal information with the same care, integrity, and attention we bring to every Indigo experience.​

1) Introduction

Indigo Healing Solutions, Inc. (“Indigo Healing Solutions,” “Indigo,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, request information, schedule services, make payments, or otherwise interact with Indigo Healing Solutions.

This Privacy Policy applies to information collected through our website and general business operations. Certain health information collected in connection with clinical services may be subject to additional privacy protections and separate notices, including applicable healthcare privacy laws.

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2) Information We Collect

Depending on how you interact with us, we may collect:

• Contact and identifying information: Name, date of birth when necessary, telephone number, email address, mailing or service address, and other information you voluntarily provide.

• Appointment and service information: Requested services, appointment dates and times, service location, communications regarding your appointment, and related preferences.

• Health and clinical information: Information reasonably necessary to determine eligibility for or safely provide requested services, which may include medical history, medications, allergies, health conditions, treatment information, photographs when clinically appropriate, and other information provided during clinical screening or care.

• Payment information: Information necessary to process payments. Payment card information may be processed by third-party payment processors rather than stored directly by Indigo Healing Solutions.

• Website and technical information: IP address, browser type, device information, cookies, website activity, and similar technical information collected when you use our website.

• Communications: Information you provide when contacting us by telephone, email, website form, text message, or other communication method.

• SMS data won't be shared with anyone except our texting service provider.

We do not collect Social Security numbers through our website unless specifically required for a legitimate business, employment, regulatory, or legal purpose.

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3) SMS Terms and Privacy

SMS Terms:

By opting in to SMS messages from Indigo Healing Solutions Inc, you agree to receive text messages for customer support, service updates, and other communications related to your account.

• You can cancel the SMS service at any time. Just text STOP. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

• If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance.

• Carriers are not liable for delayed or undelivered messages.

• As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

SMS Privacy Policy:

Indigo Healing Solutions Inc does not share mobile numbers, text messaging originator opt-in data, or consent with any third parties or affiliates for marketing or promotional purposes.

Mobile information may be shared only with subcontractors and service providers that support the delivery of SMS services, such as messaging platforms, telecommunications providers, or customer support vendors. This information is used solely to provide and operate the messaging service.

All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

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4) How We Use Your Information

We may use your information to provide and coordinate requested services; determine eligibility for services and support safe clinical care; schedule and manage appointments; communicate appointment confirmations, reminders, instructions, and follow-up information; process payments and maintain business records; respond to inquiries; operate and improve our website and services; maintain quality, safety, compliance, and administrative operations; and comply with applicable legal, regulatory, professional, and contractual requirements.

We may also use information in aggregated or de-identified form for business analysis, quality improvement, and service development when permitted by applicable law.

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5) Health Information and Clinical Platforms

Clinical information related to healthcare services may be collected, documented, maintained, or processed through healthcare technology platforms, medical providers, medical directors, pharmacies, laboratories, or other authorized healthcare partners involved in providing or supporting your care.

Where applicable, protected health information will be handled in accordance with applicable federal and state healthcare privacy requirements and any separate privacy notices that govern those clinical services.

This website Privacy Policy does not replace any Notice of Privacy Practices or other privacy notice that may apply specifically to protected health information.

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6) Cookies and Website Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website traffic, improve functionality, and support analytics.

Some cookies or technologies may be provided by third-party website, analytics, payment, scheduling, or other service providers. You may be able to control cookies through your browser settings or available website privacy controls. Disabling certain cookies may affect website functionality.

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7) How We Share Information

Indigo Healing Solutions does not sell your personal information.

We may disclose information when reasonably necessary to:

• Healthcare professionals, medical directors, pharmacies, laboratories, clinical technology platforms, or other authorized parties involved in coordinating or providing your services.

• Vendors and service providers that support scheduling, website hosting, communications, payment processing, technology, recordkeeping, or other business operations.

• Professional advisors, insurers, accountants, attorneys, or consultants when reasonably necessary.

• Government agencies, regulators, law enforcement, courts, or other parties when required or permitted by law.

• Protect the rights, safety, security, or property of Indigo Healing Solutions, our clients, or others.

Service providers are permitted to access information only as necessary to perform their respective functions and subject to applicable contractual and legal requirements.

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8) Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no electronic transmission, website, information system, or method of storage can be guaranteed to be completely secure.

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9) Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain appropriate business and clinical records, satisfy legal and regulatory requirements, resolve disputes, and enforce agreements.

Clinical records may be subject to separate retention requirements under applicable healthcare laws and professional standards.

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10) Your Privacy Choices and Rights

Depending on the type of information involved and applicable law, you may have rights concerning access to, correction of, or certain uses or disclosures of your personal information.

Rights concerning protected health information may be governed by a separate Notice of Privacy Practices or applicable healthcare privacy laws.

You may contact Indigo Healing Solutions with privacy questions or requests at:

admin@indigohealingsolutions.com

We may need to verify your identity before completing certain requests.

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11) Communications

If you provide your telephone number or email address, we may use that information to communicate with you regarding inquiries, appointments, services, instructions, or other matters related to your relationship with Indigo Healing Solutions.

Electronic communications, including ordinary email and text messaging, may carry privacy risks. Please avoid sending highly sensitive medical information through unsecured communication methods unless specifically instructed to do so.

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12) Children's Privacy

Our wellness and elective services are generally intended for adults unless a particular service is expressly offered to and legally authorized for a minor.

We do not knowingly collect personal information from children through our website except when reasonably necessary and legally permitted, including with appropriate parent or legal guardian involvement where required.

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13) Third-Party Websites and Services

Our website may contain links to or integrate with third-party websites, scheduling systems, payment processors, clinical platforms, or other services.

Those third parties may maintain their own privacy practices and policies. Indigo Healing Solutions is not responsible for the privacy practices of independent third-party websites or services.

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14) Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

When we make changes, we will update the “Last Updated” date displayed at the top of this page.

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15) Contact Us

Questions regarding this Privacy Policy or our privacy practices may be directed to:

Indigo Healing Solutions, Inc.
Email: admin@indigohealingsolutions.com

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